Executive
Summary:
Document Text:
United
Nations
Distr.:
General
E/ICEF/1998/10 16 March 1998
Original: English
For action
United Nations Childrens
Fund Executive Board Annual session 1998 1-5 June 1998 Item 6 of the provisional
agenda*
UNICEF
communication policy
Summary
The present report has been prepared
pursuant to a discussion of an outline of the UNICEF
information and communication policy (E/ICEF/1997/17) that
took place at the Executive Boards 1997 annual session. At
that time, delegations asked that a more elaborate
communication policy framework be prepared, with a definition
of the role of the communication function at global, regional
and country levels, the identification of priority areas and a
strategy for implementation.
Chapter I provides a conceptual
framework for the UNICEF communication policy; chapter II
discusses communication channels and processes; chapter III
looks at audience research, monitoring and evaluation; chapter
IV describes functional accountability at country, regional
and headquarters levels; and chapter V addresses human
resource implications. The Executive Directors recommendation
is contained in chapter VI. The annex provides an overview of
UNICEF
publications. |
__________
* E/ICEF/1998/7.
Contents Paragraphs
Introduction
................................................
1-2
I. Conceptual framework for
the communication policy .....
320
A. Creating public awareness of child rights issues
..
... 8-9
B.
Mobilizing societies to commit resources to help achieve the global
goals for children
.............
. 1011
C. Influencing attitudes and developing the
behaviors of those who have an
impact on the situation of children
..
1213
D. Generating support and
resources for the work of UNICEF ..............................
14-15
E. Partners and target
audiences ......................
. 16-17
F. Principles: participation and partnership
..........
18-20
II. Communication channels and processes
...................
. 21-39
A. Electronic communication
...........................
. 23-31
B. Print
..............................................
.
32-34
C. Channels for
interpersonal communication ..........
.
35-36
D. Communication through
participatory learning .......
.. 37-38
E. Traditional communication channels
.................
. 39
III. Audience research, monitoring and evaluation
...........
. 40-42
IV. Functional accountability at country, regional
and headquarters levels ..........................
43-47
A. Country level
......................................
.
44
B. Regional level
.....................................
.
45
C. Headquarters
.......................................
.
4647
V. Human resources
........................................
..
48-49
VI. Recommendation
.. 50
Annex. Review of UNICEF publications
...................................
Introduction
1. In its review of an outline of the
UNICEF information and publication policy (E/ICEF/1997/17) at its 1997
annual session, Executive Board members requested a more elaborate
communication policy framework, a definition of the role of the
communication function at the global, regional and country levels, the
identification of priority areas and a strategy for implementation. It was
agreed that a more detailed report would be presented to the 1998 annual
session. The present report thus examines the role of communication in the
context of the UNICEF mandate and mission; develops and proposes an
expanded communication policy framework and strategies; and discusses the
communication functions, activities and structures within UNICEF that
support the policy.
2. The proposed policy is derived from a
number of recent studies and exercises conducted by UNICEF on its
communication activities and from prior policies approved by the Executive
Board. These include the above-mentioned outline presented to the Board in
1997 and reports on education for development (E/ICEF/1992/L.8), the
future role of UNICEF external relations (E/ICEF/1990/L.4), UNICEF
external relations policies and function (E/ICEF/1989/L.4) and the UNICEF
communication strategy in industrialized countries (E/ICEF/1987/L.4). The
present report is the product of an extensive consultation process
involving UNICEF staff in country, regional and headquarters
offices.
I. Conceptual framework for the
communication policy
3. Since its birth over 50 years ago,
UNICEF has used communication to bring attention to the needs of children
and to prompt actions to improve their situation. Communication has been
an integral part of UNICEF country programming, as well as a tool for
advocacy, participation, resource mobilization and partnership-building.
Through an integrated communication approach, UNICEF seeks to create a
global ethic of "children first". This ethic is based on the recognition
that all children have inalienable human rights as proclaimed in the
Convention on the Rights of the Child. These rights are directly linked to
the rights of women as set out in the Convention on the Elimination of All
Forms of Discrimination Against Women. The objectives of UNICEF include
the realization of a specific set of child rights through the
implementation of the goals for the year 2000 set by the World Summit for
Children.
4. Communication plays a pivotal role in
bringing together the various actors and sectors needed to protect
childrens rights, help to meet their basic needs and expand opportunities
for reaching their full potential. This has involved promoting
ratification and implementation of the Convention on the Rights of the
Child at all levels of society; attempting to ensure that children are at
the centre of development efforts; organizing families, communities and
civil society to achieve universal child immunization, keep children in
school, promote child protection and mobilize resources from Governments,
the private sector and donors; and building partnerships with
non-governmental organizations (NGOs), the media and professional and
civic organizations. In the context of the country programming process,
communication has played a role both in the planning of programmes and in
mobilizing resources for them. This has been achieved through sharing data
and information from evaluations and through the exchange of experiences.
Effective communication is also an essential element for promoting the
awareness and use of health and education services.
5. The two overarching goals of
communication in UNICEF are first, to influence the attitudes and
behaviours of all members of society so that the scope and meaning of
childrens rights are understood, internalized and acted upon, in order
that they be fully realized. This presumes that childrens rights are
achieved through the enactment of laws, the provision of services and the
promotion of informed choices of behaviour. The second goal is to help
create and maintain an enabling environment that influences legislation
and opinion, and mobilizes resources for children.
6. In emergency situations - which often
involve the most extreme violations of childrens rights - UNICEF
communication efforts have the same overarching goals, but with an
additional urgency commensurate with the critical time factor of
crises.
7. In working to achieve these goals,
UNICEF has set a series of priority objectives for its communication
strategy, as described below.
A. Creating public awareness of
child rights issues
8. This objective aims to raise public
awareness by setting the agenda for childrens issues within the framework
of child rights. Information and communication activities are directed
towards creating a deeper understanding of childrens needs among people,
Governments and institutions. They also seek to define a society's role in
meeting those needs.
9. UNICEF seeks to promote public
understanding of child rights by collecting information on the situation
of children; by examining that information in the context of the standards
established by the Convention on the Rights of the Child; and by
disseminating that data and accompanying analyses through appropriate
communication channels targeted at specific audiences.
B. Mobilizing societies to
commit resources to help achieve the global goals for children
10. The UNICEF mandate from the General
Assembly requires that it lead advocacy efforts for children. The UNICEF
Mission Statement specifies that the organization seeks the mobilization
of political will and material resources to help countries, particularly
developing countries, ensure a "first call for children" and to build
their capacity to form appropriate policies and deliver services for
children and their families. According to the Mission Statement, UNICEF is
guided by the Convention on the Rights of the Child and strives to
establish and promote international standards of behaviour toward
children.
11. Fulfilment of the UNICEF mandate
involves making the case that the survival, protection and full
development of children are legal as well as moral imperatives and that
investment in children is of paramount importance to society.
Communication activities at all levels are aimed at generating global
support for this view by building partnerships and generating political
will. These activities are aimed at encouraging societies to put children
at the top of the political agenda, and to devote more resources to
childrens issues.
C. Influencing attitudes and
developing the behaviours of those who have an impact on the situation of
children
12. UNICEF seeks to motivate societies and
to empower communities, groups and individuals to become fully involved in
changing their own lives. It is a process-oriented approach aimed at
enabling communities to make positive choices for children. This involves
developing new behaviours and articulating demands for services that will
help promote these new behaviours. Information must not only be made
available; it must be actively utilized to create an enabling and
motivating environment. That environment includes the development of
skills that will help in problem-solving and capacity-building.
13. The strategies for implementing this
objective include: (a) identifying participatory approaches that involve
households, local communities and especially women in determining
problems, communicating messages and taking action; (b) organizing
networks that expand young peoples involvement in the planning and
execution of UNICEF local actions; and (c) sensitizing policy and decision
makers to childrens issues.
D. Generating support and
resources for the work of UNICEF
14. UNICEF seeks support for its work on
behalf of children through the mobilization of positive public opinion,
political will and material and financial resources. Communication builds
the public profile of UNICEF worldwide and establishes its credibility. It
does this by: (a) illustrating the effectiveness of UNICEF programmes; (b)
affirming the identity of UNICEF as the leading global advocate for
children; (c) presenting UNICEF as a centre of knowledge about childrens
issues; and (d) promoting special events that highlight UNICEF
goals.
15. The effectiveness of UNICEF programmes
is illustrated through the various media: publications, television, radio
and the Internet. Special events highlight child rights issues and allow
people and Governments to learn about UNICEF goals and achievements. Donor
and media field visits and external evaluations at the country level help
to mobilize resources.
E. Partners and target
audiences
16. The specific partners, participants
and target audiences in the implementation of the above-mentioned
strategies are determined by local and national situations. They include
but are not limited to Governments; policy makers; opinion leaders; media
professionals; the private sector; NGOs; religious, cultural and
educational organizations; the entertainment and sports sectors; service
providers; decision makers; womens, youth and childrens groups;
communities; households; and above all, women and children. Target
audiences also vary over time.
17. In industrialized countries,
communication efforts are directed towards gathering support for, and
commitment to, children's rights and UNICEF-supported programmes in
developing countries. UNICEF communication activities in industrialized
countries are carried out through its key civil society partners, the
National Committees for UNICEF.
F. Principles: participation and
partnership
18. The objectives outlined above are
based on the principle of encouraging the active participation of all
audiences in the realization of childrens rights. This ensures an ongoing
link between creating and sustaining a social climate that is conducive to
changing attitudes and behaviours and in mobilizing resources.
19. The participation of children and
young people is especially important. Article 13 of the Convention on the
Rights of the Child states that "the child shall have the right to freedom
of expression; this right shall include freedom to speak, receive and
impart information and ideas of all kinds, regardless of frontiers, either
orally, in writing or in print, in the form of art, or through any other
media of the child's choice". UNICEF communication projects encourage
children to engage in activities that help them to express their thoughts
and ideas while heightening their awareness; to explore global issues of
development; and to acquire the knowledge and skills necessary to
participate actively in their communities. The provision of information
and the stimulation of debate on youth issues is most effective if young
people themselves are supported in expressing their views and opinions in
distinct forums for youth participation.
20. Collaboration is essential to the
achievement of the objectives described above. In the future, UNICEF will
need to build and strengthen partnerships with professionals in the
communication field, including local and global media, and within the
development community.
II. Communication channels and
processes
21. Communication on child rights requires
the effective utilization of all available channels to promote the widest
possible participation of children, families, communities, civil society,
the private sector, Governments, NGOs and other partners. UNICEF
recognizes that in order to influence social norms and individual
behaviours, information and ideas must be conveyed through a multi-channel
approach, with each channel reinforcing the others. This requires
selectivity at global, regional, national and local levels in choosing
appropriate channels and processes depending on the goal, the nature of
the communication objective and the targeted audience. The aim is to
maximize effectiveness and ensure the broadest possible outreach with
limited resources.
22. The UNICEF communication policy
acknowledges that while modern media can promote model behaviour and
motivate individuals and communities to change, they must be complemented
by interpersonal communication in order to sustain such behaviours.
A. Electronic
communication
23. The impact of rapid changes in the
electronic media is greatly influencing UNICEF communication strategies.
UNICEF is using these media not only to gain global support for its
mandate but also as an interactive tool to influence attitudes, beliefs
and behaviours.
24. Although access to the electronic
media remains much greater in industrialized countries, the developing
world is catching up. A recent independent study commissioned by UNICEF
noted that almost every household in the industrialized world has at least
one television set; in India there is now one television for every three
homes; and in China at least 280 million homes have a television, with
60,000 sets purchased each day. The media environment also has seen sharp
increases in informal and semi-formal video distribution channels. Changes
in television technology, such as the replacement of analogue by digital
signals, is expected to cause a further proliferation of channels.
25. At the same time, radio - an important
medium for reaching key audiences - is undergoing a renaissance.
Developments in radio delivery systems, such as digital audio broadcasting
via satellite, have the potential to improve reception quality and attract
previously unreached audiences. These developments will increase greatly
the amount of information available to viewers and listeners. They will
also increase audience segmentation as the number of channels grows
rapidly.
26. Increased air time has expanded demand
for programmes, including those on UNICEF issues, and narrowcasting makes
it easier to reach target audiences. However, the task of working with
media has also become more complex and resource-intensive. In addition,
the increasing privatization of media means that many UNICEF offices have
to consider paying for air time. Working with broadcasters requires
increased research and more frequent contact with editors, producers and
programme planners. In response to these trends, the last decade has seen
a significant shift in UNICEF communication work, moving from largely
centrally-originated print and film production to a more multi-media
oriented approach that focuses on partnerships, targeted story
development, co-productions and distribution of "raw materials" for
finalization closer to the end-users. At the same time, communication in
UNICEF has become more decentralized to meet the demand for country- and
culture-specific strategies, with a greater emphasis on advocacy and
social mobilization.
27. The most significant change has been
in television. The priority given to television by UNICEF has increased
markedly in the past 10 years. The organization has become an
international source of high-quality footage on children's issues, much of
which is packaged and provided as "B-roll" or background material for
broadcast use. Documentary footage, features and programmes are produced
for specific events and television coverage is a key element in the launch
of major UNICEF advocacy initiatives and in emergencies. Field offices and
National Committees produce or co-produce their own television materials
when appropriate, and often adapt centrally produced video footage for
their own broadcasters. UNICEF also produces inexpensive public service
announcements on child rights and survival issues that are broadcast by
television stations worldwide on a pro-bono basis. In the future, UNICEF
will increase its work with news and current affairs programmes.
28. With limited resources in a high-cost
industry, UNICEF is and will continue to shift its focus from in-house
productions to partnerships with television broadcasters to produce
child-related documentaries, news coverage and programmes for children.
Input into these co-productions usually consists of assistance with story
ideas, information, contacts, logistical support on the ground and
occasionally, a modest amount of seed money. UNICEF also engages in
advocacy partnerships that bring broadcasters together to sponsor special
days or themes that focus attention on the Convention on the Rights of the
Child and on childrens participation.
29. Animation has a unique quality that
enables it to reach across cultural and linguistic boundaries. Several
successful animation projects have been developed that draw attention to
the situation of girls in South Asia, discuss childrens health issues in
Latin America and address gender discrimination issues and HIV/AIDS
prevention in Africa. To support this effort, partnerships have been
established with the animation industry, including a consortium to produce
pro-bono animation spots on child rights.
30. The emergence of the World Wide Web
has dramatically enhanced the potential of the Internet as a communication
medium. UNICEF uses the Internet for advocacy, education and fund-raising
and is exploring its usefulness as a means for distributing photographic
and video materials. The UNICEF home page currently offers several
thousand English, French and Spanish pages with the aim of extending the
advocacy outreach of UNICEF material globally. Major publications, current
press releases, key information on the Convention on the Rights of the
Child and a search facility are available online, and in future more such
materials will be placed on the Web. In a complementary manner, UNICEF
internal global communication is being enhanced by the introduction of an
Intranet for knowledge and information dissemination. For example,
Executive Board members have the opportunity to use this Intranet site to
retrieve advance copies of documents six weeks prior to the start of each
session.
31. To date, 10 country offices and 16
National Committees for UNICEF are maintaining their own Websites in a
variety of languages, with more offices going online. As more
geographically remote parts of UNICEF come on the Internet, the need for
coordination to achieve consistent design and content will become more
acute. The inter-divisional Electronic Information Committee, established
by the Executive Director in 1996, provides organization-wide guidelines
on Web development. The continuous geographical and technological
expansion of the Internet opens great potential for the UNICEF
communication strategy and will also require increased global
coordination.
B. Print
32. Publications support the
organization's advocacy, knowledge-sharing and resource mobilization
efforts. They present policies, perspectives and strategies for children
in a comprehensive manner. The editorial and research work conducted for
major publications feeds the overall information effort and provides
material for the development of television, print journalism and
electronic products.
33. In keeping with the decentralized
nature of UNICEF communication efforts, a range of publications is
produced by headquarters, the International Child Development Centre
(ICDC), regional and country offices and National Committees for UNICEF.
Headquarters publications, produced in close consultation with the Office
of the Executive Director, articulate corporate policy on priority issues
for global advocacy, experience exchange and fund-raising. ICDC
publications draw on research carried out at the Centre and in conjunction
with international research institutions. Field offices produce advocacy,
programme and fund-raising publications on childrens issues at the
regional and national levels. Field offices and National Committees also
adapt UNICEF material produced elsewhere for country-specific needs and in
local languages.
34. A headquarters Publications Review
Committee (PRC) coordinates and monitors the quality and
cost-effectiveness of UNICEF publications. The PRC, chaired by a Deputy
Executive Director, meets twice a year to review proposals for all
publications originating in New York and at ICDC. Similar review
committees also are being created in regional offices to oversee
publication programmes in the regions. See the annex for further details
on the UNICEF publications policy.
C. Channels for interpersonal
communication
35. Interpersonal communication is a vital
component of the UNICEF communication strategy. When access to mass media
channels is either limited or not available, interpersonal communication
is needed to convey information and to teach new skills. But more
importantly, interpersonal communication plays a critical role in
influencing behaviour and will often be an essential supplement to other
communication channels if new attitudes and behaviours are to be
successfully learned.
36. UNICEF supports programmes which
deliver information through interpersonal channels in most developing
countries. These programmes aim to inform people and to influence their
behaviour through face-to-face communication using health workers,
teachers and others as networks for outreach to the local level. The
communication impact is reinforced by using community role models to
convey the information, ensuring greater impact on behaviour.
D. Communication through
participatory learning
37. The UNICEF communication policy
stresses that effective communication necessarily is a two-way process
that draws on the knowledge and experience of participants. It involves
various target audiences in actual problem-solving and encourages
participants not only to define and express their views but to develop,
through critical analysis, their own solutions. It is a process realized
through the work of educators, teachers, community health and development
workers and other professionals who facilitate communication towards
attitudinal and behavioural development and change.
38. Participatory learning is also the
basis for education for development. UNICEF believes that just as young
people have a right to information through the mass media, they also have
a right to learning through which they can examine, discuss and explore
relevant issues and concerns. Many UNICEF communication activities
incorporate this strategy by supporting the work of teachers, educators
and youth leaders; by promoting the production of relevant publications;
and through the development of a special Website ("Voices of Youth") for
intercultural dialogue among young people.
E. Traditional communication
channels
39. The strength of traditional
communication is that it builds on existing social networks, support
systems and culturally relevant patterns of learning. The range of
indigenous communication channels is wide and these channels reflect the
uniqueness of each culture and the traditions that guide local normative
behaviour for finding information and dispensing advice. However, a major
challenge to working with traditional media is that it is not always easy
to convey messages and stories to theatre and puppetry groups, folk
artists and others without losing the integrity of the message. Without a
strong monitoring mechanism, distortion can result. Nonetheless, UNICEF
incorporates indigenous communication mechanisms whenever possible in its
communication strategy.
III. Audience research,
monitoring and evaluation
40. Much of the work of UNICEF in
evaluating communication efforts tends to be formative in nature and
centres on assessing communication processes and activities. At the
country level, this involves supporting Governments, media agencies and
NGOs in evaluations. The decentralized nature of communication within
UNICEF encourages the selection of cost-efficient channels and a variety
of media. It also supports the development of appropriate materials and of
participatory communication processes. The organization's unique global
network of communication professionals in field offices and National
Committees facilitates this process.
41. Audience research activities are well
established within UNICEF. Different methodologies at various
organizational levels are used to target and monitor communication
programmes. These include public opinion polls; media monitoring research;
baseline media surveys; knowledge, attitude and practice studies; focus
group discussions; participant observations; and in-depth interviews. A
special UNICEF programme of audience research training has been developed
with the BBC World Service for use by field offices and
counterparts.
42. There are, however, special challenges
in evaluating the impact of communication activities, particularly those
aimed at changing attitudes and behaviours. It is possible to develop both
quantitative and qualitative instruments to measure the impact of small
and highly targeted interventions based on communication, but isolating
their effects is more complicated. The target audiences for two-way
dialogue and communication messages are subject to many different
influences, so partitioning the role of information and motivation as
components of communication is inherently difficult. As the scope of
UNICEF programmes becomes wider at the country, regional and global
levels, the development of valid and useful indicators is also a
challenge. In the future, this is an area of evaluation activity which
will require more methodological research both within UNICEF and the
development communication community in general. The Division of
Communication and the Programme Division, as well as regional and field
communication staff, have a responsibility and interest in this area, but
the leadership role for evaluating the overall impact of communication
efforts, as in all evaluation activities in UNICEF, rests with the
Evaluation, Policy and Planning Division.
IV. Functional accountability at
country, region and headquarters levels
43. Given the broad framework of
communication for child rights outlined above, efforts in this field
require an approach that is both comprehensive and specifically targeted.
All efforts must be coordinated so that the UNICEF message is clear and
compelling, from the global to the local level. The structure of
accountability in communication reflects the decentralized nature of the
organization, with responsibility placed at the level closest to the
target audiences.
A. Country level
44. Communication functions at the country
level are carried out in close collaboration with Governments, civil
society partners and local media. These functions include the
following:
(a) Ensuring that communication is
integrated into the country programme planning process so that during the
implementation phase, communication activities are directly linked with
programme activities;
(b) Integrating a comprehensive
communication situation analysis into the overall country situation
analysis;
(c) Providing information support to
headquarters and National Committees for UNICEF and the media in donor
countries for the development of advocacy and fund-raising
materials;
(d) Providing training in communication
for counterparts, in cooperation with regional offices;
(e) Monitoring and evaluating
communication activities within country programmes;
(f) Building alliances and partnerships
with the wider United Nations system and with local communication
organizations, the media, institutions and associations, as well as
increasing national capacity through training, supplies or equipment,
logistics and quality control;
(g) Producing publications, photographs,
videos and other materials, using local languages as appropriate;
(h) Organizing special events at the
national or local level for advocacy, resource mobilization or other such
purposes;
(i) Coordinating, commissioning and
conducting communication research.
B. Regional level
45. UNICEF communication personnel at the
regional level maintain a network not only of UNICEF country office staff
but also of communication specialists working in countries throughout the
region. The regional officers, therefore, act as clearinghouses for
accumulated knowledge within their regions and are able to present
proposals and recommendations based on this broad network. This helps to
ensure the optimal outcome for UNICEF work throughout the regions. Their
specific responsibilities include the following:
(a) Providing support for and coordination
of communication strategies between country offices and developing
regional communication strategies;
(b) Reviewing the communication component
of country programmes elaborated by country offices;
(c) Providing technical assistance to
country offices, as needed, on communication issues, particularly during
the planning of country programmes and projects;
(d) Serving as liaison and channels of
communication between country offices in the region and
headquarters;
(e) Developing strategies of communication
to influence both legislation in the region and public policy on action
for children;
(f) Building alliances and partnerships
with regional media and communication organizations and institutions, with
particular emphasis on working with other United Nations agencies;
(g) Producing appropriate materials in the
major regional languages for general information purposes or on particular
issues relevant to the region;
(h) Developing and conducting training in
communication for staff at all levels;
(i) Participating in regional publications
review committees to monitor the consistency of the UNICEF message and
expenditures on publications in the region;
(j) Gathering and preparing regional human
interest and success stories for the media and National Committees on
childrens and womens issues, programme activities and other priority
concerns.
C. Headquarters
46. The communication functions at UNICEF
headquarters include the following:
(a) Formulating and monitoring
communication policy guidelines and developing the long-term strategic
direction for communication;
(b) Providing policy frameworks and
setting standards for the use of communication through such publications
as the Information Manual and Book D of the Policy and Procedure Manual on
social mobilization and communication for change;
(c) Liaising with National Committees for
UNICEF, the Regional Office for Europe and field offices;
(d) Liaising with the Joint United Nations
Information Committee and the wider United Nations system to monitor,
coordinate and present a comprehensive and coherent UNICEF message;
(e) Coordinating communication activities
related to emergency situations in order to devise comprehensive and
immediate efforts in donor countries and to help initiate or support
strategies within affected countries;
(f) Organizing and coordinating media
relations for the Office of the Executive Director;
(g) Producing communication products
(publications, photos, videos, exhibits, etc.) and developing and
maintaining a library of photographs and video footage;
(h) Presenting information about the
situation of children in developing countries and in interesting and
engaging ways to journalists of the international press corps based at the
United Nations and elsewhere in order to get media coverage of UNICEF
issues, and establishing other global media partnerships;
(i) Providing information to field offices
and National Committees for UNICEF on emerging national and international
issues;
(j) Ensuring up-to-date knowledge on the
cost and impact of the changing global media environment through audience
research and evaluation.
47. A UNICEF Global Communication Team
(GCT) was established in 1997 with a secretariat based in the Division of
Communication. The team is made up of the Directors of the Division of
Communication and Programme Division; representatives from each of the
regional management teams (including all the regional communication
officers) and the chairperson of the National Committee Information
Workshop. GCT acts as an advisory group for the development and
coordination of global communication policies and strategies, ensures the
integration of communication into the programming process and provides a
forum for discussion of the latest communication trends and issues.
V. Human resources
48. From its earliest days, UNICEF has
used communication for advocacy, behavioural change and fund-raising. Over
the past decade, UNICEF has seen a major growth in the importance of the
role of communication strategies in country programmes. To meet the future
challenges of a modern communication strategy, the communication skills of
all UNICEF staff need to be strengthened.
49. At the field level, the communication
officer is most often responsible for national communication strategies
and activities. This responsibility involves all aspects of communication,
from working with the local media to organizing communication training for
counterparts to developing communication programmes for sectoral support.
Communication officers also have a responsibility to feed information
about the country programme to regional offices and headquarters in
support of fund-raising and advocacy activities. Technological advances,
the broadening scope of communication in UNICEF and not least the
globalization of communication pose significant challenges to the
organizations staff. A dynamic and adequate human resources policy in
this area is therefore required if UNICEF is to realize its full potential
in communication. The Divisions of Communication and Human Resources, in
collaboration with the regional officers, have undertaken a review of the
skills profile of communication staff and revised generic job descriptions
the better to reflect future requirements.
VI. Recommendation
50. The Executive Director recommends
that the Executive Board adopt the following draft recommendation:
The Executive Board
1. Endorses document E/ICEF/1998/10 on the UNICEF
communication strategy as a broad policy framework for UNICEF
communication activities, including the continuing efforts of UNICEF to
improve research and evaluation capacities and the communication functions
for country, regional and headquarters levels;
2. Supports the approach outlined in the policy, which defines
UNICEF communication functions as including information, advocacy,
behavioural development and change, and social and resource
mobilization;
3. Encourages the Executive Director to intensify UNICEF efforts
to strengthen collaboration and partnerships with relevant sectors of the
communication field.
Annex
Review of UNICEF
publications
1. Publications are a crucial channel for
raising awareness of childrens and womens issues and for articulating
UNICEF policies, strategies and programmes for improving the survival,
development and protection of children worldwide. The editorial and
research work carried out for the development of major print publications
provides content for other communication materials, including television,
print media, exhibitions and electronic products. Major publications are
launched by the Executive Director or other senior staff to initiate
global action on specific issues. The press launches are often accompanied
by audio-visual material to reinforce advocacy or social mobilization on a
particular subject. Publications are also used to share knowledge, data
and information on childrens issues and are used by expert groups and
academic institutions. Increasingly, UNICEF is emphasizing publications
for younger audiences that promote tolerance, peace and global
interdependence.
2 . As the proposed communication policy
makes clear, all UNICEF communication activities are decentralized. Thus,
publications are produced not only by UNICEF headquarters but by the
International Child Development Centre (ICDC), regional and country
offices and National Committees for UNICEF. Flagship publications,
produced by headquarters in close consultation with the Executive Office,
articulate corporate policy on priority issues. ICDC publications draw
upon the research carried out both at the Centre and in conjunction with
other international research institutions. Regional and country offices
publish materials on regional or national child-related issues. All
headquarters publications are produced in English, French and Spanish. The
majority are also translated into the other official United Nations
languages by regional and field offices. Other headquarters publications
are also adapted at the local level for country-specific needs.
Publications Review
Committee
3. The UNICEF publications policy is
formulated and reviewed by the Publications Review Committee (PRC), which
also monitors the coordination, quality control and cost-effectiveness of
the UNICEF publication programme at headquarters. The PRC, chaired by a
Deputy Executive Director, meets several times a year to discuss the
publications policy and review proposals for all publications to be
produced by headquarters and ICDC. It considers and approves publication
proposals in terms of their purpose and objective, intended audience,
potential duplication with existing publications and budget.
4. In an effort to establish a corporate
policy and reduce the proliferation of different styles and formats, the
PRC has established four categories of UNICEF publications:
(a) Advocacy and fund-raising
publications, including booklets, brochures, pamphlets, posters and books,
designed to advocate for children and women and UNICEF objectives. They
are produced either internally or with commercial publishers, are formally
edited to UNICEF corporate standards and are intended for the general
public, media, Governments, non-governmental organizations (NGOs),
professional institutions and other appropriate audiences;
(b) Co-publications, which draw upon the
experience and knowledge of UNICEF and contribute technical information on
child development issues and are intended for technical experts,
Governments, development NGOs, academics, research institutions and
libraries. They are produced with external publishers, including
university presses and other United Nations bodies, and are not
necessarily formally edited by UNICEF;
(c) Programme and technical materials
classified as "best practices", guidelines or working papers, designed to
provide information to UNICEF staff and their counterparts or to serve as
documentation for meetings of expert groups and programmers. They are
produced in-house with inexpensive pre-printed covers and are the
responsibility of the issuing UNICEF office or division. Publications
which articulate UNICEF policy in specific programme areas are included in
this category, but are produced in a different format;
(d) Training materials produced in-house,
mainly by the Programme Group, the Division of Human Resources or the
Information Technology Division for the training of UNICEF staff and
counterparts.
5. Similar review committees are being
established at the regional level in order to oversee regional
publications policies and coordinate field office publications.
Headquarters advocacy
publications
6. The major publications in the advocacy
category include The State of the
World's Children (SOWC)
report and The Progress of
Nations (PON).
SOWC is published annually in the six official
languages of the United Nations and in some 40 other languages (through
UNICEF field offices and National Committees). The preparation of each
report is based on a consultative process which draws on UNICEF experience
worldwide and the expertise of relevant United Nations bodies, development
institutions and NGOs. According to a draft report that reviewed United
Nations social "flagship" reports, prepared in late 1997 by the United
Nations Research Institute for Social Development, SOWC raises
the profile of UNICEF and also generates publicity for the United Nations
itself. The review saw SOWC as an
influential advocacy document and a leading research publication that had
been able to advance development policy debates and had significantly
influenced both policy and development discourse with respect to
children.
7. PON was
initiated to monitor progress towards the goals for the year 2000
established by the World Summit for Children. Through lead articles,
panels and statistical charts and tables, PON seeks
to draw lessons from the successes achieved to date. Different sets of
indicators are chosen each year in selected areas, including child health,
nutrition, education, family planning, progress for women and civil rights
and freedoms. Nations are grouped by region and are ranked according to
their progress. The report also focuses on selected issues relating to
children living in industrialized countries and has emerged as a major
publication for the promotion of child rights.
8. SOWC and
PON are launched globally by the Executive Director,
in locations chosen for their access to the international media. Field
offices and National Committees also hold press conferences and other
promotional events. These occasions provides not only wide public exposure
to the issues through extensive media coverage but also important
opportunities for dialogue with high-level officials and key policy
makers. Some regional and country offices produce complementary material
to draw attention to local situations. In addition, the launch of
SOWC each December allows many National Committees to
highlight their greeting card campaigns and boosts general fund-raising
efforts. In recent years, UNICEF has been independently evaluating the
success of these launches in drawing the attention of the media to
childrens issues. The extensive media coverage generated by these
launches is due in no small measure to a carefully planned multi-media and
multi-lingual strategy; the print publications are reinforced by a press
conference, press kit, specially prepared videos and Internet pages in
English, French and Spanish.
9. In addition to SOWC and
PON, which advocate for children by focusing on key
issues, UNICEF headquarters produces a number of publications which
describe the activities of the organization and provide financial
information on income and expenditure. They include the Annual Report - a summary of the organization's activities
during the previous year - which was shortened and revamped in 1997 to
reduce costs, sharpen focus and improve the presentation of financial
information. The report is a major source of information about UNICEF for
Governments, donors, partner agencies, National Committees, NGOs and
academic institutions. Also published annually is Facts and Figures, an inexpensive information and fund-raising
leaflet that is popular with National Committee volunteers and supporters
and relies largely on graphics to present basic facts about UNICEF.
UNICEF at a Glance, which is published periodically and provides an
overview of the work of the organization, has a shelf life of several
years.
10. Also in the advocacy category are such
publications as Adjustment with a
Human Face, which recorded the
social cost paid for the structural adjustment programmes of the 1980s,
particularly in Africa, and provided essential documentation for the
international effort that led to important modifications in adjustment
programmes. The annual MONEE report, published by ICDC, highlights the
impact on children of the transition to market economies in Eastern Europe
and the former Soviet Union. The attention which such publications receive
serves to increase awareness and assist the process of international
dialogue and policy adjustments.
Co-productions with United
Nations agencies
11. A priority of the publication
programme is to support major international conferences and United Nations
initiatives and campaigns on such issues as HIV/AIDS, child labour or
land-mines. Many publications are produced jointly or in cooperation with
other United Nations bodies to ensure that the particular perspective of
UNICEF and its substantive knowledge of children's issues is incorporated.
Examples of co-published titles include Children and the Environment, with the United Nations Environment Programme,
and The State of the World's
Vaccines and Immunization with the
World Health Organization (WHO).
12. Facts for Life, published with the United Nations Population
Fund, the United Nations Educational, Scientific and Cultural Organization
and WHO, is one of the most widely used joint United Nations public health
information and communication tools. A recent evaluation noted that more
than 15 million copies have been published in 215 languages, and that the
publication reaches down to the community level.
Commercial
co-publications
13. UNICEF is increasingly working with
commercial book publishers in order to reduce production costs, improve
outreach and access to bookstores, libraries, sales catalogues, etc., as
well as to generate royalty income. While many of the books are for adults
and are academic in nature, an increasing number are targeted at younger
audiences. Some of the collaborative partnerships are extremely
successful. Children Just Like
Me was published in 17 countries
and as of end-1997, almost 1 million copies had been sold. Its sequel,
Celebrations, was published in September 1997 and has already
appeared in 11 languages. Other recent commercial publications include
Education for Development: A
Teachers Resource for Global Learning, co-published in France, Germany, Japan, the
Netherlands, Sweden and the United States, and two publications on the
relationship between children and the environment, Childrens Participation and The
Environment for Children.
I Dream of Peace, a book of drawings, letters and poems by children
in the former Yugoslavia, was published commercially in 10 languages in
some 20 countries. The book raised public awareness and royalty income was
directed to programmes for war-affected children. Co-publishing is growing
and contacts with book publishers are generated through participation in
book fairs and other initiatives.
Distribution
14. Target audiences and print runs are
carefully determined before commencing work on any publication.
Distribution of headquarters publications is decentralized, with bulk
orders shipped to the field offices and National Committees. They then
establish their own contact lists and distribute the materials locally. A
new contact management and distribution software has recently been
developed to facilitate audience targeting, inventory control and detailed
categorization of materials by themes and languages. The software is also
a useful tool for assessing readership, conducting impact evaluations of
specific publications and improving cost-effectiveness.
15. Details on the headquarters
publication budget, including print runs and cost-savings, were presented
in the biennial support budget (E/ICEF/1998/AB/L.1) approved by the
Executive Board at its first regular session of 1998.
Evaluation
16. Periodic reviews are carried out to
evaluate the usefulness and cost-effectiveness of publications and to
eliminate titles that overlap or are no longer relevant to the changing
needs of the organization. External reviews by independent experts were
carried out in 1982, 1990 and 1996. The 1990 evaluation of UNICEF external
relations and the Booz-Allen and Hamilton management study also commented
on the publications programme. As a result, the publications programme has
been reduced and more stringent processes established to ensure better
targeting, outreach through multi-media approaches and cost- effective
publishing.
17. The steps taken in 1996 include the
establishment of the PRC and the consolidation of the management of all
New York publications into the Division of Communication. This resulted in
a more cohesive publications policy and an overall reduction of funding
for them. In addition, publication of First Call for Children, a quarterly journal, was halted.
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